Shipping policy

LOST OR STOLEN PACKAGES
If the package shows delivered to your address, but is missing, you must report the lost package to us within 24 hours of the marked 'delivery'. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available. 


We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

We do not take responsibility for lost or stolen packages if the customer chooses to have their package shipped to a third party carrier - transport or courier company.

DAMAGED PACKAGES
Damaged packages are very rare but if you receive one, please contact us within 48 hours of delivery confirmation to report any damages to your product. We handle damaged package claims on a case-by-case basis.

We are not responsible for damaged packages. We pack and ship our products very carefully and insure all items are secured for shipping. We will handle filing a claim (with the carrier) on your behalf, however, if we feel this was a packaging mistake on our end, we will gladly reship the damaged products free of charge.  Please contact us at info@whimsyandwit.com.