Shipping & Returns
Do you accept returns/exchanges?
Due to the nature of the products we do not currently accept returns or exchanges.
Can I cancel my order?
You can cancel your order anytime before shipment, however, orders cannot be canceled once they have been shipped and we reserve the right to cancel any unshipped order. Please contact us at firstname.lastname@example.org with your order information and we will be more than happy to help with your order.
How long will it take to receive my order?
Our processing time is 1-3 days (this does not include shipping time). This allows us to gather your items and package them accordingly. Currently, we use USPS for shipping and their times vary depending upon the shipping method used. Packages sent via USPS Priority Shipping has a standard shipping time of 1-3 days depending upon your location. If shipping USPS First Class shipping times vary depending upon your location.
If you are local and opt for local pickup our processing time remains the same and we will contact you when your order is ready for pickup.
Ingredients & Product Information
What oils do you use in your soaps, are they sustainably sourced?
Our soaps are made using sustainability sourced RSPO palm oil, coconut oil, olive oil, sunflower oil, and castor oil unless otherwise stated. Our soaps are vegan-friendly.
Do you offer vegan-friendly products?
A few of our products are made using beeswax so they would not be considered vegan friendly. However, we do offer body butter and lotions that are vegan friendly. Be sure to check each listing as we will clearly mark all of our ingredients on the ingredients tab for each product.
Are all of your products all-natural?
The term all-natural is not regulated by the FDA and the definition varies depending upon what each person considers all-natural. Most of our products are all-natural, however, we do use fragrance oils in some of our products, and to some, they would not be considered all-natural. Therefore, please be sure to read the ingredients list of each product.
Are the fragrances you use Phthalate Free?
Yes, we only use phthalate-free fragrance oils or essential oils (which naturally do not contain phthalates).
Wood Wick Candle Tips & Troubleshooting
What waxes do you use?
Our candles and wax melts are all soy. If you have purchased candles before May 14th, 2022 they are your standard soy wax candle and wax melts. In May we officially switched to a coconut soy wax blend and will be using this wax from now on.
How to care for your wood wick candles.
Wood wicks can be a little different than your traditional wick candle and need a little extra care to get a good burn established.
Lighting your wood wick:
Sometimes it will take several tries to light your candle. The heat from the flame needs to draw the wax through the wick. Once you get it going it should light more easily after the first burn.
Be sure you are slightly tilting your candle and letting the flame draw across the length of the wick.
The first burn is the most important in creating a candle that will perform optimally every time it is lit. Wood wick perform differently than traditional wicks and a few best practices (listed below) will help keep your candle from going out.
1. Allow your candle to burn until a melted wax pool has reached to the edges of the jar on the first burn.
The first burn is when your candle develops the melted wax pool that will provide to correct amount of oxygen to your wick’s flame for the rest of its life. Allow your candle enough time to create a melted wax pool extends all the way to the edges of the jar. This can take anywhere from 2-4 hours. If the full melt pool is not acheived it can eventually create a tunneling effect that does not provide sufficient oxygen to the wick’s flame and will cause the flame to go out after short periods of time.
If your candle is already experiencing this tunneling effect and only burning for short periods of time see step #3
2. Keep your wick trimmed and free of charred material.
Wood wicks need a little extra maintenance in order to burn properly, After your candle has burned, been blown out and allowed to cool completely, ensure you are trimming your wood wick to about 1/8″ and clean off any burnt material from the wick. Wire cutters or nail clippers will work to trim your wood wick if you don’t have a wick trimmer.
If you don’t have the tunneling effect described in step 1, the wick length and charred material could be the culprit causing short burns.
3. How to fix tunneling in candles.
If you are already experiencing the tunneling effect in your candle, you can fix it, however, it is going to take a little work and time to do so. Whether you have forgotten that you had to leave the house right after you lit your candle, had a little helper “blow out the candle,” or turned a fan on that was pushing too much air that caused the flame to go out, you can fix your short burn issue. We have personally experienced some, if not all of these scenarios in our house and have successfully fixed short-term burns caused by tunneling.
Depending on the severity of your tunneling, the amount of care/time needed to fix it will vary.
First, you will need to keep the candle lit as long as possible to create a long burn that melts the wax all the way to the edges of the jar. This may require you to keep an eye on your candle and periodically check it to make sure the flame has not gone out. If it has, simply relight the candle. Depending on the severity of the tunnel, you may have to relight the wick several times. This will ultimately “reset” the memory of the wax. During this process, the flame height will vary but as long as it is still lit, the process is working.
Second, you need to insure that your wick isn’t “drowning” in the wax pool. If it appears the wick is less than 1/8″ above the wax pool, it could be “drowning” in wax. To fix this blow out your candle and simply use a napkin or paper towel to carefully soak up some of the excess wax. Be careful to not touch the hot wax directly with your fingers/hand. Wait a minute or so, and relight your candle; repeat as needed.
If you cannot get the wax to soak up, you can try scraping out the wax near the edge of the jar to create more space for your wick to breathe.
Are the candle fragrances you use Phthalate Free?
Yes, we only use phthalate-free fragrance oils in our candles.
Do you use essential oils in your candles?
At this time, we do not use essential oils in our candles. We have created these products in the past, however, after extensive testing, we have decided to only offer products that fit our market’s budgets and performance expectations. Essential oils are relatively more expensive than fragrance oils and do not perform in the same manner in candles as they do in our other products.
Automatic collection of information
When you open the Website or use the Mobile Application, our servers automatically record information that your browser or device sends. This data may include information such as your device’s IP address and location, browser and device name and version, operating system type and version, language preferences, the webpage you were visiting before you came to the website, pages of the website that you visit, the time spent on those pages, information you search for on the website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the website. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Collection of personal information
You can access and use the website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you make a purchase, or fill any online forms on the website. When required, this information may include the following:
• Personal details such as name, country of residence, etc.
• Contact information such as email address, address, etc.
• Account details such as user name, unique user ID, password, etc.
• Proof of identity such as photocopy of a government ID.
• Payment information such as credit card details, bank details, etc.
• Geolocation data such as latitude and longitude.
• Certain features on the mobile device such as contacts, calendar, gallery, etc.
• Information about other individuals such as your family members, friends, etc.
• Any other materials you willingly submit to us such as articles, images, feedback, etc.
Some of the information we collect is directly from you via the website. However, we may also collect Personal Information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the website. Users who are uncertain about what information is mandatory are welcome to contact us.
Use and processing of collected information
In order to make the website available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or website. Any of the information we collect from you may be used for the following purposes:
• Create and manage user accounts
• Fulfill and manage orders
• Deliver products or website
• Improve products and website
• Send administrative information
• Send marketing and promotional communications
• Respond to inquiries and offer support
• Request user feedback
• Improve user experience
• Post customer testimonials
• Deliver targeted advertising
• Administer prize draws and competitions
• Enforce terms and conditions and policies
• Protect from abuse and malicious users
• Respond to legal requests and prevent harm
• Run and operate the website
Processing your Personal Information depends on how you interact with the website, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Billing and payments
We use third party payment processors to assist us in processing your payment information securely. Such third party processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.
Disclosure of information
Depending on the requested website or as necessary to complete any transaction or provide any service you have requested, we may share your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the website available to you. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform website on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the website. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the website without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the website, please contact us. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).
The website use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the website are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.
We may display online advertisements and we may share aggregated and non-identifying information about our customers that we or our advertisers collect through your use of the website. We do not share personally identifiable information about individual customers with advertisers. In some instances, we may use this aggregated and non-identifying information to deliver tailored advertisements to the intended audience.
We may also permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the website. These companies may deliver ads that might place cookies and otherwise track user behavior.
We may disclose information about you to our affiliates for the purpose of being able to offer you related or additional products and services. Any information relating to you that we provide to our affiliates will be treated by those affiliates in accordance with the terms of this Policy.
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Links to other resources
The website contains links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the website and to read the privacy statements of each and every resource that may collect Personal Information.
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
In the event we become aware that the security of the website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the website.
Changes and amendments
We reserve the right to modify this Policy or its terms relating to the website from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the website after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the website you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the website.
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact form.
This document was last updated on October 25, 2021.