FAQ

Shipping & Returns

Do you accept returns/exchanges?
Due to the nature of the products we do not currently accept returns or exchanges.

Can I cancel my order?
You can cancel your order anytime before shipment, however, orders cannot be canceled once they have been shipped and we reserve the right to cancel any unshipped order. Please contact us at info@whimsyandwit.com with your order information and we will be more than happy to help with your order.

How long will it take to receive my order?
Our processing time is 1-3 days (this does not include shipping time). This allows us to gather your items and package them accordingly. Currently, we use USPS for shipping and their times vary depending upon the shipping method used. Packages sent via USPS Priority Shipping has a standard shipping time of 1-3 days depending upon your location. If shipping USPS First Class shipping times vary depending upon your location.

If you are local and opt for local pickup our processing time remains the same and we will contact you when your order is ready for pickup.

Ingredients & Product Information

What oils do you use in your soaps, are they sustainably sourced?
Our soaps are made using sustainability sourced RSPO palm oil, coconut oil, olive oil, sunflower oil, and castor oil unless otherwise stated. Our soaps are vegan-friendly.

Do you offer vegan-friendly products?
A few of our products are made using beeswax so they would not be considered vegan friendly. However, we do offer body butter and lotions that are vegan friendly. Be sure to check each listing as we will clearly mark all of our ingredients on the ingredients tab for each product.

Are all of your products all-natural?
The term all-natural is not regulated by the FDA and the definition varies depending upon what each person considers all-natural. Most of our products are all-natural, however, we do use fragrance oils in some of our products, and to some, they would not be considered all-natural. Therefore, please be sure to read the ingredients list of each product.

Are the fragrances you use Phthalate Free?
Yes, we only use phthalate-free fragrance oils or essential oils (which naturally do not contain phthalates).

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